Frequently Asked Questions

You can contact us directly any time but take some time and read through the frequently asked questions on our website. If you have requested a quote already and you have some queries on that quote or your itinerary kindly contact our customer support or travel agent directly.


  • How will I find my driver at the airport?

Your driver will be given your contact details and will call you to arrange meeting in a specified area in arrivals. You may be charged extra for this service so please contact our operator for further information.

  • Are all drivers fully qualified?

All our drivers are fully qualified and CRB checked. They have excellent local knowledge and have driven hundreds of customers in comfort and safety.

  • Will I be charged extra if my flight is delayed?

You won't be charged any extra for delayed flights as we monitor flight arrivals at all UK airports.

  • How much notice do you need?

All bookings online must be made 24 hours in advance. If you require a booking under 24 hours please call to check availability.

  • How do I make payment?

You can either pay cash on the day or pay in advance using either a major credit or debit card or paypal.

  • What is the largest vehicle you have?

We have 16 seater minibuses which can offer spacious comfort for large groups of people with a lot of luggage.

  • Is the price per person?

No, we have fixed prices so you won't pay a penny more no matter how many of you are traveling.

  • Can you take my children to school?

We offer a safe and reliable school run service. You can be assured that all our drivers have been CRB checked and gone through meticulous checks to ensure the safety of your little ones.

  • I have an urgent parcel to deliver can you help me?

We offer a fast and reliable courier service to get urgent parcels and documents delivered on time.

  • Do you offer wheelchair access?

Our fleet of modern, clean cars include some with wheelchair access that are available for hire 24 hours a day.

  • I have an early morning flight, will you get me to the airport on time?

Don't worry, we are available 24 hours a day and will pick you up with plenty of time to catch your flight.

  • Will you need to know the terminal building I'll be arriving at?

As long as you give us your flight number we'll be able to work everything out.

  • Are your drivers licensed?

Yes, it's required by UK Law that all taxi companies are licensed by the Public Carriage Office or Transport for London.